Frequently Asked Questions

The base price includes full board, buffet meals, and à la carte breakfast, lunch, and dinner in the main dining room (MDR).

After boarding, you can use and consume anything on the ship without hesitation, including food and drinks.

It varies; sometimes it’s already there when you reach the cabin, but other times it might take hours. It’s a good idea to pack essentials like a phone charger or swimwear in your carry-on for use on boarding day.

At least 8 days before the cruise departure.

The cruise line requires a name and phone number for someone to contact in case of emergency. This person should not be traveling with you.

Yes, we can email you the list of available excursions upon request. Simply send us the excursion code, and we will add it to your booking. Even if the excursion appears fully booked on the app, let us know, and we’ll try to reserve it for you!

For most ships, yes, but currently the app is not available for the following ships:
- MSC Armonia
- MSC Lirica
- MSC Opera
- MSC Orchestra
- MSC Preziosa
- MSC Sinfonia.

On the day of check-in, you should arrive at least 3 hours before the ship's departure. You generally need to return to the ship from excursions at least 1 hour before departure. Always check the latest boarding time before disembarking!

Your cabin number will be available on the boarding pass and in the app.

For most cruise lines, yes, but if you’re traveling with MSC, it’s better to email us at ahoy@clickncruise.com.

No, not even a steamer, as they pose a fire hazard. However, you can use the ship’s laundry services or bring a fabric refresher spray to smooth out your clothes.

Most of the time, yes. Please email us to inquire about the options.

Usually from early morning until late in the evening. Some cruise lines close it for a while between meals, but then you can find free snacks at the café.

Cruise lines generally accept children from six months of age.

On most ships children under two stay in the cabin for free. With some cruise lines, a child who is the third, fourth or fifth person in the cabin also pays only a fraction of the fare.

No, they stay open in winter too and the pools are heated, though it also depends on the weather.

No, but you can buy one of several internet packages.

Make sure you arrive at the port and check in at least three hours before the ship sails.

No. The mandatory service charge (gratuities) is already paid, so nothing more is expected.

The speciality restaurants, the spa, the zipline, bowling and the cinema usually cost extra on board.

At the buffet you get unlimited water, juice, coffee, tea and milk.

On most ships water, tea, coffee and juice are free at the buffet. A drinks package can still be worth it, because it includes many cocktails you can order as often as you like on board.

No, but the crew speaks several languages and is always very helpful.

The beds can be arranged either way: usually two single beds are pushed together with a topper on them, and they're very comfortable.

Yes, there are gluten-free and lactose-free menus, as well as vegetarian and vegan ones. After boarding, tell the reception about your food intolerances and the head waiter will go through them with you.

No, but the view is wonderful.

The All Aboard Time is shown in the daily programme, in the app and on a board as you go ashore. Everyone has to be back by then, because the ship doesn't wait for anyone.

Hardly any: the cabins are soundproofed and the curtains are blackout curtains.

For example a gala night, when everyone dresses up, or a white night, when everyone wears white. The themes are a surprise, though.

Everything on board is paid with your cruise card, but at the end of the cruise you can settle the balance in cash or by card.

It's taken from you at the port, but you get it back as soon as you disembark.

Usually not, except in suites.

The cabin has shampoo and shower gel. If you forgot your toothpaste, you can buy some in the ship's shop.

Yes, the reception can set it up for you, at the desk or over the phone.

Cabins are usually ready around noon. After that comes the safety drill, which varies by cruise line: sometimes it's enough to watch it on the cabin TV and then call the reception, sometimes you have to go to the assembly point printed on your cruise card. Remember to add credit to your cruise card so you can pay on board.

For MSC cruises, it's on your boarding pass.

It varies by cruise line, but you can always take at least one large and one small suitcase per person.

No, towels are provided on board for both the bathroom and the pool.

With your cruise card: you add credit to it and pay with it on board. It also opens your cabin door.

Môle Léon Gourret, Marseille Europort – 13016 Marseille

9 Rue Loulou Boislaville, Fort-de-France 97200, Martinique

Quai Pierre Callet, 76600 Le Havre, France

Port Miami
1015 N. America Way, Miami, Florida 33132

72 Bowne St - Pier 12. Brooklyn, NY 11231

Cruise Terminal 1: 9050 Discovery Road, Cape Canaveral, Florida 32920
Cruise Terminal 5: 9245 Charles M Rowland Dr, Cape Canaveral, Florida 32920
Cruise Terminal 6: 9241 Charles M Rowland Dr, Cape Canaveral, Florida 32920

Trieste Cruise Terminal, Molo dei Bersaglieri, 3, 34123 Trieste, Italy

Genova Cruise Terminal MSC, Genova Ponte dei Mille/Ponte Andrea Doria

Molo Vittorio Veneto al Porto, 90133 Palermo PA, Italy

The Civitavecchia port can be accessed via Varco Vespucci towards the “CRUISE” parking area (Pier 25). In Google or Waze route planners, set "Parcheggio Cruise Civitavecchia" as the destination.
Phone: +39 076 6366566, Email: portoperations@portmobility.it

Venice Maritime Station (Venice Passenger Terminal)
Address: Marittima Fabbricato 248 – 30135 Venezia – Italy
Phone: +39 041 2403033/40 – Available Mon-Fri 8:00 AM – 5:00 PM
Email: operativo@vtp.it

Bari New Terminal Cruises Bari port, Corso De Tullio Antonio, 1, 41°08'00N - 16°52'00"E

Cruise Terminal Port of Naples – Molo Beverello, Molo Angioino Stazione Marittima – 80133 Naples

H74X+HCJ Livorno, Livorno Province, Italy

1 Chome-28 Wakasa, Naha, Okinawa 900-0031, Japan

Gat Svetog Duje, 21000, Split, Croatia

Terminal Ostuferhafen, Ostuferhafen 15, 24149 Kiel, Germany

Hamburg Cruise Center Steinwerder, Buchheisterstraße 16, 20457 Hamburg, Germany

53FV+PV6 Rostock, Germany

Cruise Terminal Barcelona, Muelle de Adosado

Tarragona Cruise Port Welcome Center, Moll de la Costa, 5-7, 43 004 Tarragona, Spain

Av. Francisco la Roche, 29, 38001 Santa Cruz de Tenerife, Spain

Terminal de Pasajeros Trasmed - s/n, Moll de Ponent, 46024 València

Puerto de Alicante – Muelle de Levante, 14, 03001 Alicante – Spain

Muelle De Poniente Norte Estacion Maritima, No.1 Pelaires, Porto PI 07015 Palma de Mallorca

WF4P+PVQ Rotterdam, Netherlands

Cruise Terminal Oceankaj, 2150 København, Denmark

Zayed Port - Mina Zayed - Abu Dhabi - United Arab Emirates

MSC: Hamdan Bin Mohammed Cruise Terminal 3 Port Rashid, Dubai - United Arab Emirates
Costa: 34VH+3HG Dubai - United Arab Emirates

Grand Cruise Terminal - Doha Port, Corniche Road - Mina District, Doha - Qatar

Oceano Atlântico, Portugal
J3RR+VVQ Funchal, Portugal

10 Akti Miaouli Piraeus 185 38 Greece

Berth 102, Herbert Walker Avenue, Western Docks, Southampton, SO15 1HJ